I happen to be likely back and forth with customer support for 2 months and have acquired two papers from Harley Davidson which the United states importers are saying are worthless. A person is paperwork to import bicycle to United kingdom.
You recognize I tend not to at any time remember changing the oil or seals while in the entrance forks. Hum I might expect related efficiency from Harley Davidson and that's just not happening.
June 26, 2016 at six:13 pm I was traveling from Sioux Falls, SD, to Duluth, MN, and ending up a fuel quit in Granite Falls, MN, when my motorcycle refused to start out. Useless as dead may be…no lights, no digital camera, no motion. This is able to be 3:38 pm Friday….Nearly beer 30 on the earth of most. After talking to the clerk at Casey’s in Granite Falls, MN (who was great Incidentally), I known as the nearest Harley Davidson Dearlership… Apol’s Harley-Davidson in Raymond, MN. I'd to leave a voice mail information for your shop (pondering I’m so screwed) but gained a return simply call from Clint Vanderiet in only a few minutes. He wasn’t certain if he could get an individual to have me from Granite Falls, MN, about thirty miles in the shop but mentioned he would consider. Yet again in minutes, I acquired a call from Bill Jurgenson, who said he was on just how to tow the motorcycle into the shop. It's now about four:ten pm (recall this is the Friday afternoon which is an hour round journey to the shop men). Derek Baker and Invoice Jurgenson loaded up my motorcycle, and we were being off to Raymond, MN. After we arrived, Clint was waiting Using the parts important to make the repairs to what appeared to be an electrical problem.
Then nowadays I’m organizing a journey to La Celina Mexico And that i recognize oil gushing out in the front fork plus the rubber boot has eroded through the fork oil and heat. So I take it back to Huntington Seashore Harley. The assistance manager tells me it is covered less than my prolonged warranty using a fifty.00 deductible, I requested if he remembered me from 2 months back and this is the very same trouble?
On 11/thirteen/2017 at 425pm I known as once again. Jessica was out of the Workplace but I was connected with Matt. A lengthy dialogue after he reviewed the notes. Matt openly admitted a lack of information and or mis information on Harleys part but he was not budging to the insulting provide of $300 nor was he budging to the journey price I incured. When I requested Matt about the price of the headsets his response created my blood boil. “I have no idea the price of the pair, the seller cannot give them to you at Charge. They have to make gain†my reaction was well mannered, how much earnings did they make for that eight times they had a tech about the bicycle for nothing? So its all regarding the funds not The shopper satisfaction? Matt stated very little. I then finished the conversation with a simple rationalization. There are 2 approaches to go using this. I'll choose this to social media marketing, confront ebook and Harley message boards…. You are able to be the hero or even the goat. We're not conversing Many dollars, had been referring to a few hundred. How do you think the Harley relatives goes feel once they read this? That Harley place out an item with Mistaken information , That tech supports made expensive blunders , that client treatment refused to help you The client and then made an effort to bully me? If it prices you 1 sale I may have produced my point. I think it'll cost Considerably in excess of the handful of hundred pounds I had been requesting. Or you could be the hero After i create how well you handled the problem and manufactured me truly feel like my difficulty was significant plenty of to take care of to my pleasure. Matt simply said “you are able to do no matter what you would like, the money is within the supplier.
I found alot of threads Using the very same difficulty but none with answers. So I'm just starting off a thread to answer all of these also to hopefully help those with exactly the same issue in the future.
Ergo, one particular need to previously be a mechanic or within the very minimum posess a modicum of prevalent perception to work in mechanics. This lack of mechanical inclination may possibly make clear many the maintenance complaints I've reviewed on This web site. The majority of the mechanics I see at High definition dealers are youthful Little ones.
Double teemed me, wouldn’t let my brother are available in the Business. Ultimately I made a decision never to get their lies that they might make good of it Though I took my reviews down. Don’t at any time get testimonials down till factors are fastened. I just took my bike to my mechanic and they're going to go ahead and take forks off and Check out them. They appear to Consider it absolutely was in some type of accident. Standard supervisor Mike Korvorkian at Sheldon’s instructed me if I set up terrible evaluations I'm not authorized back there and cannot even redeem my one thousand miles I've. Don’t let these fellas do you wrong.
September fifteen, 2013 at 7:34 am I bought my initially Harley Davidson Evening Rod Special (VRSCDX) 2013 from Kuwait’s Harley Davidson supplier. From the 1st day which i created my payment to my new bike there get more info have been delays from the supplier. I manufactured a payment and I was told which the bicycle will be ready As well as in my house 3 times afterwards after the payment was designed. A few days later the bicycle was delievered to my house 3 several hours late and and not using a license plate. Which was the initial bad experince While using the seller here in Kuwait.
Long time staff have Stop or threatened to quit. He has contacted HR inside of the corporate that owns this dealership (not High definition corp) about some troubles and now he is apparently a concentrate on. He wants to escalate it to human methods at Harley Davidson Company. Any solutions on who to contact? Hunting for a identify, electronic mail, and phone number. Many thanks!
July five, 2015 at 4:32 pm I just picked up my by Friday July third from Metro Suzuki Harley Davidson Cedar Rapids Iowa hadn’t place the phase 4 package I bought a connect with with the Harley store in the highest and I'm able to hear it knocking they took it out for any trip I advised him to ease in on at the top and knock it right until you decide up velocity they explained to me they couldn’t listen to practically nothing they place it about the dyno place your headphones on and wrap that out and mentioned they couldn’t hear everything I do know you and I likely to listen to something when your appetite with headphones within the decreased rpm and you simply relieve into it it is possible to hear that knockin knockin bad effectively Saturday today is Sunday I’ve been Driving all over town and everytime you simplicity into it you'll be able to hear knocking I’m so upset I used more than $4000 And that i’m not incredibly content the bike originally only experienced eleven or twelve hundred miles on it Once i have them place this in I don’t know what to do now I’m not satisfied I’m frightened to jot down it I had been out Using and previously whenever you choose off to the decreased rpms on you even to it you'll be able to hear it knockin what am I speculated to do I’m out in excess of $4000 and I bought an motor issue
!!! It bottoms out no matter the air tension my road King had good air shocks! I won't ever buy Yet another sh*t Harley all over again ! So now as a way to Have a very decite journey I have to invest More cash on air shocks , file*ck Harley Davidson ! Next bicycle a goldwing
I used to be fairly apparent I wouldn't make any final decision without having knowing if this present coated a pair of head sets and what about my vacation fees at Harleys ask for? Dave basically claimed “Harley will not reimburse for travel, You usually takes the provide or leave it†So even after demonstrating very good faith and executing almost everything Harley asked me to try and do Consumer Treatment refused to show me any superior faith. I informed Dave I wished to talk to his supervisor since I wasn't pleased with this provide or his not enough respectable conduct. Dave informed me I might receive a simply call from Jessica/
On ten/12/2017 at 325pm I called back to Customer care. Debbie wasn't obtainable so I was connected with Steve. After dealing with the entire rationalization all over again I used to be requested by Steve to deliver the bicycle back for the dealer for them to do supplemental diagnostics with tech assist as they continue to believed that both of those wired and wi-fi must have labored. I did convey the bicycle bake and once again had to consider an uber home and back when it had been accomplished to pick it up. I'd questioned Steve for the duration of our discussion if he felt my request was unreasonable or how he would come to feel if he were me and experienced this Considerably time and money invested. Nevertheless he was Experienced in his reaction and attempted never to toss the employer under the bus he did concur there have been evident problems in information furnished to me in regards to the item.